Three videos describe North Carolina's consumer engagement process and lessons learned from the participants. Part 1 focuses on the collaborative as a whole; part 2 discusses the process of engaging consumers and leveling the playing field; and part 3 discusses the importance of rethinking how organizations engage with consumers and build trust.
This brief describes four key lessons that i2i Center for Integrative Health and the North Carolina Community Health Center Association learned about consumer and family engagement through facilitating a collaborative process to develop recommendations for North Carolina Medicaid about how to design and implement the new care management program to equitably meet the needs of patients and families.
The Association of Oregon Community Mental Health Programs led a multi-stakeholder planning process and engaging people with lived experience to design and launch a Rapid Engagement pilot in Oregon. Rapid Engagement is a system transformation project designed to remove barriers to access outpatient behavioral health services using a trauma-informed and person-centered approach.
Richard Edley, President and CEO of Pennsylvania’s Behavioral Health State Association RCPA, shares his insights into why value-based purchasing is so important, prior success within Pennsylvania, and concerns for the behavioral heath provider community moving forward.
This review is an initial exploration of team development within effective integrated primary and behavioral healthcare teams. Six integrated teams in safety net primary care settings were interviewed on the development of the clinical team.
This Q & A resource features advice from Deborah Riddick, a speaker at the May 2021 Delta Center convening, in order to build on her presentation about advancing racial equity and incorporating consumer voice.