Three videos describe North Carolina's consumer engagement process and lessons learned from the participants. Part 1 focuses on the collaborative as a whole; part 2 discusses the process of engaging consumers and leveling the playing field; and part 3 discusses the importance of rethinking how organizations engage with consumers and build trust.
This brief describes four key lessons that i2i Center for Integrative Health and the North Carolina Community Health Center Association learned about consumer and family engagement through facilitating a collaborative process to develop recommendations for North Carolina Medicaid about how to design and implement the new care management program to equitably meet the needs of patients and families.
This Q & A resource features advice from Deborah Riddick, a speaker at the May 2021 Delta Center convening, in order to build on her presentation about advancing racial equity and incorporating consumer voice.
In this Phase 1 evaluation report, we describe the progress that state associations have made towards advancing VBP/C in the safety net, some of the effects of COVID-19 on Delta Center state association plans and activities, state association staff perspectives on the Delta Center, and recommendations for Phase 2 of the Delta Center.
In this brief, we describe the process by which primary care associations and behavioral health state associations built and strengthened their partnerships during Phase 1 of the Delta Center's State Action and Learning Collaborative, and offer high-level recommendations for other PCAs and BHSAs that seek to develop partnerships to advance policy and practice.
This brief summarizes key challenges faced by the rural ambulatory safety net in delivering primary care and behavioral health services since COVID-19 and the policy changes that have been implemented in response to those challenges. It also offers state-level policy recommendations to improve rural-specific primary care and behavioral health care through sustaining and supporting the movement towards telehealth, addressing social needs, and advancing value-based payment and care.
This brief describes describes four key outcomes of the first phase of the Delta Center, which funded 12 state teams for its first cohort of the State Learning & Action Collaborative. Relationships built through the Delta Center helped support the safety net’s initial response to COVID-19 and will continue to contribute to greater alignment between primary care and behavioral health in future policy and practice changes.