Three videos describe North Carolina's consumer engagement process and lessons learned from the participants. Part 1 focuses on the collaborative as a whole; part 2 discusses the process of engaging consumers and leveling the playing field; and part 3 discusses the importance of rethinking how organizations engage with consumers and build trust.
This brief describes four key lessons that i2i Center for Integrative Health and the North Carolina Community Health Center Association learned about consumer and family engagement through facilitating a collaborative process to develop recommendations for North Carolina Medicaid about how to design and implement the new care management program to equitably meet the needs of patients and families.
This review is an initial exploration of team development within effective integrated primary and behavioral healthcare teams. Six integrated teams in safety net primary care settings were interviewed on the development of the clinical team.
This Q & A resource features advice from Deborah Riddick, a speaker at the May 2021 Delta Center convening, in order to build on her presentation about advancing racial equity and incorporating consumer voice.
The Excellence in Mental Health and Addiction Act, one of the most significant developments in behavioral health funding in decades, was designed to increase Americans’ access to community mental health and substance use treatment services via the creation of Certified Community Behavioral Health Centers (CCBHCs) in 8 states, while improving Medicaid reimbursement for these services.
Speakers from Oakland Community Health Network, the public community mental health center and public Medicaid specialty health plan for Oakland County, Michigan, share their experience of utilizing an outcomes-based payment model for behavioral health services. OCHN also shares lessons learned for community mental health centers in other states that are pursuing similar types of payment models.