Three videos describe North Carolina's consumer engagement process and lessons learned from the participants. Part 1 focuses on the collaborative as a whole; part 2 discusses the process of engaging consumers and leveling the playing field; and part 3 discusses the importance of rethinking how organizations engage with consumers and build trust.
This brief describes four key lessons that i2i Center for Integrative Health and the North Carolina Community Health Center Association learned about consumer and family engagement through facilitating a collaborative process to develop recommendations for North Carolina Medicaid about how to design and implement the new care management program to equitably meet the needs of patients and families.
The Association of Oregon Community Mental Health Programs led a multi-stakeholder planning process and engaging people with lived experience to design and launch a Rapid Engagement pilot in Oregon. Rapid Engagement is a system transformation project designed to remove barriers to access outpatient behavioral health services using a trauma-informed and person-centered approach.
The Community Health Care Association of New York State and New York State Council for Community Behavioral Healthcare leveraged their existing relationship developed under the Delta Center grant to create a unified voice to influence the state's telehealth policy.
A website developed as a resource for practice facilitators as they work with practices to improve care quality, using the principles set out in the Safety Net Medical Initiative's Framework for Practice Transformation.