Three videos describe North Carolina's consumer engagement process and lessons learned from the participants. Part 1 focuses on the collaborative as a whole; part 2 discusses the process of engaging consumers and leveling the playing field; and part 3 discusses the importance of rethinking how organizations engage with consumers and build trust.
This brief from JSI and the Delta Center for a Thriving Safety Net illustrates five key insights related to program design and evaluation from the productive partnership between the Partnership HealthPlan of California and local community health centers to create a care coordination (CCM) program.