Three videos describe North Carolina's consumer engagement process and lessons learned from the participants. Part 1 focuses on the collaborative as a whole; part 2 discusses the process of engaging consumers and leveling the playing field; and part 3 discusses the importance of rethinking how organizations engage with consumers and build trust.
To provide the best possible care to patients and thrive in new payment environments, community health centers (CHCs) and community behavioral health organizations (CBHOs)— two pillars of the safety net—are redesigning their workflows, infrastructure, and partnerships.
This brief from JSI and the Delta Center for a Thriving Safety Net illustrates five key insights related to program design and evaluation from the productive partnership between the Partnership HealthPlan of California and local community health centers to create a care coordination (CCM) program.