Three videos describe North Carolina's consumer engagement process and lessons learned from the participants. Part 1 focuses on the collaborative as a whole; part 2 discusses the process of engaging consumers and leveling the playing field; and part 3 discusses the importance of rethinking how organizations engage with consumers and build trust.
This case study examines the participation of Mosaic Medical Health Center in the Oregon Coordinated Care Organization (CCO) and in one of the most advanced health center alternative payment models in the country.